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Admin Problems

This is a troubleshooting page for problems that occur while using admin pages only. For other problems see Troubleshooting.

Got a problem? If you are experiencing a problem not yet listed, add it here as a first step to get help.

Had a Problem? Please add or update problems you solved if you think the solution should be shared.

Problem Template
Use this template to add a new problem.

Symptom or Error message (Problem Template)

Tikiwiki Version:
Page URL:
Problem Date:
Tikiwiki Username

Description of Problem

Solution 1

Description

Solution 2

Description

Symptom or Error message - Cant change admin password

__Tikiwiki Version: 3.0
Page URL:
__Problem Date: from install
__Tikiwiki Username at_the_beach

Description of Problem

Cannot change Admin password from default using general admin settings. When 'Change Password' is selected, page simply refreshes. I have managed to change password in SQL database as per same instructions for 'Lost Password' but this has had NO effect.. ie, login password for admin is still admin. Please Help!

Solution 1

Description

Solution 2

Description

Problem Template

Symptom or Error message - Need cookies enabled, but they already are.

Tikiwiki Version:1.9.7 Sirius
Page URL:http://pioneer.webpq.com/tiki/tiki-login_scr.php
Problem Date:5/14/07, 9:27 am CST
Tikiwiki Usernamemaryluke

Description of Problem - Admin cannot login! Please help! Need work around to login script to get into system to change/fix error. Thanks.

Solution 1

Description

Solution 2

Description

Symptom or Error message - added new module in Admin:Modules, now no pages will load

Tikiwiki Version:1.9.7
Page URL:http://www.breedauthority.com
Problem Date:10/3/07
Tikiwiki Usernamefaithefin

Description of Problem - I was following the advice of this link: http://doc.tiki.org/tiki-index.php?page_ref_id=3002
and created a new module in the Admin:Modules area. When I saved, I now get this error message on all my pages:
Fatal error: Smarty error: in evaluated template line 1: syntax error: unrecognized tag: ARTICLES(max=>50) (Smarty_Compiler.class.php, line 439) in /home/breed/public_html/lib/smarty/libs/Smarty.class.php on line 1095
I have no idea how to fix it. I went into ftp to see if there was a new file I could just delete, but I cannot find where the admin-defined modules are kept. Need help!

Solution 1

Hello, faithfin

This is not an uncommon problem, that a bad module causes a smarty error which crashes your site. You will likely have to unbreak your site by going into the database and deactivating the module - then fix the error in the module code.

Please advance this problem to dev.tiki.org, and/or request help on the tikiwiki listserve: tikiwiki-devel@lists.sourceforge.net

please also flag any documentation bugs which caused this error.

hopefully these type of problems will be fixed in tiki 1.10

Solution 2

Description

Turned on "Store session data in database" and now can't Login.

Tikiwiki Version: 1.9.10
Page URL: http://gpfl.org/tiki4/tiki-admin.php?page=general
Problem Date: 28.03.2008
Tikiwiki Username cathy

I went to Admin Home > General > and then clicked on the checkbox for "Store session data in database". When I saved, I received a message "session_db enabled" and then was promptly locked out, and cannot login!

I'm hoping I can change something via the cPanel? But I don't know where to look or how to change the setting. The problem is with Tiki3, but I duplicated the problem with an empty Tiki4 page.

Thanks in advance for any help!

Ditto:
__TikiWiki v1.9.10.1
Page URL: http://www.petertc.info/tiki-index.php
Problem Date: 01.06.2008
Tikiwiki Username PeterTC

Solution 1: Attempted to reset admin password but did not solve problem

Description
Followed directions on http://doc.tiki.org/tiki-index.php?page=Lost+admin+password&highlight=admin%20password%20lost
I can see admin and the reset password in the MySQL database using PHP
Still can't log on. The logon screen refreshes but does not change.

Solution 2: Success: Reset value of "Store session data in database"to n

Description
Used SQL in PHPMySQLAdmin to reset value from "y" to "n"
Update `tiki_preferences` set value="n" where name = "session_db"
-- This is not applicable for Tiki4

Solution 3: Tiki4 - Success: Reset value of session storage option

Description
Edit database directly - Update 'tiki_preferences' set value = '' where name = 'session_storage'

Help

Symptom or Error message (OpenID Failure)

Failure: OpenID authentication failed: Server denied check_authentication

Tikiwiki Version: 2.4 & 3.0 (using php version 5)
Page URL: http://umbralrook.net//tiki-login_openid.php
Problem Date: 5/16/2009
Tikiwiki Username: Coraxwolf

Description of Problem:

This site was running fine with multiple accounts using the OpenID to log-in with and to request accounts with. Decided to try out the final release of 3.0 and completed deleted the database and files to reload fresh with 3.0. Had to have my provided change from php 4 to php 5 for 3 to install. Everything worked fine except could not use OpenID to log-in or register a new account. Received errors similar to this one. Reinstalled again with 2.4 and no change. Had the site restored to php 4 using 2.4 and the OpenID started to work again. It would seem something is different with php 5 verses 4 that causes the OpenID process to fail. I use My Open ID (http://myopenid.com) for my open IDs.

Symptom or Error message (Problem Template)
Tikiwiki Version: 3.0
Page URL:login
Problem Date: 6/15/2009
Tikiwiki Username patvc

Description of Problem

Unable to login after installation (on hostgator host for site). Have tried modifying the MySQl database, using email to reset password, etc. Problem appears to be realted to session ids in PHP — after adding another user to users_users (including the hash) I get a page "Change password Enforced" that shows the username with the appended session id, ie. "myusername?SSID=<long session id spec>".

Help! Can't use tikiwiki at all until this is resolved!

Solution 1
Description

Solution 2
Description